Refund Policy
No refunds for service dissatisfaction.
Kaaro will not issue a refund if you are unhappy with the quality, manner, or outcome of work delivered by a Kaarigar. Disputes about workmanship are between you and the Pro — Kaaro is an introduction service, not the contractor. You inspect the work and pay only when you accept it. Once paid, the transaction is final.
How payment works on Kaaro
You pay after the job is done, not before. The Pro shows you the completed work; you confirm the final amount with them; you pay by UPI, GPay, PhonePe, Paytm or cash. Because there is no upfront payment, there is almost nothing for us to refund — the model is designed around inspect, then pay.
When you should NOT pay
If the Pro's work is not what was agreed, do not pay. Tell the Pro on the spot. Most issues are resolved in person — they will fix the problem, redo the work, or adjust the price. If the situation cannot be resolved, message us within 30 minutes on WhatsApp and we will mediate.
When refunds ARE issued
- Duplicate or technical payment errors. If the same job was charged twice due to a payment glitch, we refund the duplicate within 7 working days.
- Job never started. If the Pro accepted but cancelled before arriving and you have already pre-paid for any reason, the full amount is refunded.
- Account closure. If you delete your account and have a confirmed credit balance with us, we transfer it back to the original payment method.
All other cases — including but not limited to dissatisfaction with the Pro's work, change of mind after payment, perceived overcharging that you accepted at the time of payment, or aesthetic disagreements about the result — are not eligible for refund.
How time-based billing affects refund disputes
Hourly jobs are billed in full-hour blocks (1 hour minimum, then rounded up to the next hour at 15 minutes or more — see the Terms of Service). The Pro shows you the elapsed time before billing. Once you accept the time shown and pay, the billed time is final and not refundable.
Cancellation by you
- Before a Pro accepts — free.
- After acceptance, before the Pro has left — free.
- After the Pro has started travelling — the distance travel charge may be payable to the Pro and is not refundable.
Raising a refund request
For eligible cases, email hello@kaaro.in within 7 days of the booking with:
- Booking ID
- Reason for the refund (must match one of the eligible cases above)
- Screenshot of the payment / receipt
We review each request within 3 working days. If approved, refunds are returned to the original payment method within 7 working days.